MY GREEN PRESCRIPTION LIMITED

PRIVACY POLICY

BACKGROUND

 

We are committed to respecting and protecting the privacy of our users and your personal data. 

 

Our Privacy Policy (the “Policy”) is intended to inform you about how we gather, define, and utilise your personal data through the use of our website, including any data you may provide through this website and/ or when you make an enquiry about our services and events.

 

This Policy applies as between you, the User of this Web Site and My Green Prescription Limited the owner and provider of this Web Site.  

 

This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.

 

It applies to Information collected by us, or provided by you, when you visit our website:  https://www.mygreenprescription.com (the “Website”). 

 

Important information 

1. This Privacy Policy supplements the other policies (including our terms of use (Terms)) and is not intended to override them. 

2. My Green Prescription Limited is the controller and responsible for your personal data (we, us or our).

3. We have appointed a data privacy manager (DPM). If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our DPM in writing, either:

• By email to: info@mygreenprescription.com 

• By post to: 71-75 Shelton Street,  London, WC2H 9JQ, UK

4. You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. 

5. It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.

6. Our website may include links to third-party websites, plug-ins and applications. By clicking on these links or enabling connections you may be allowing third parties to collect or share your personal data. We have no control these third-party websites, plug in or applications and are not responsible for their privacy policies, therefore you should also read their privacy policy to understand what personal data they collect about you and how they use it.

 

ABOUT US

 

This policy is intended to assist you in making informed decisions when using our Website and will explain areas of this website that may affect your privacy and personal details, how we process, collect, manage and store those details and how your rights under the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations) are adhered to.

 

We are My Green Prescription Limited.

Our registered office address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK.  

We are the data controller of your personal data.

 

Our Policy affects your legal rights and obligations.   Please read it carefully.

 

If you have any questions, please contact us at:

 

info@mygreenprescription.com

 

By using or navigating our website site and its services, you acknowledge you have read, understood and agree to be bound by our Policy or any modified Privacy Policy as may from time to time be updated. 

 

If you do not agree to these terms, please do not use our website.

 

Our Policy applies to all of the services offered by My Green Prescription Ltd. on www.mygreenprescription.com (our “Website”).

 

Our Commitment to You

 

Protection of your personal data is of the upmost importance to us.

 

We will process your personal data fairly, lawfully and transparently. 

 

If you are dissatisfied with any aspect of our Policy, you may have legal rights.  

 

Please contact Victoria Gregory in the first instance at:

 

info@mygreenprescription.com

 

You also have a right to complain to the Information Commissioner’s Office (ICO), the UK’s supervising authority for data protection issues:  www.ico.org.uk  

 

However, we welcome the opportunity to try to assist you first.

 

What we Collect

We may collect the following information:

  • Your name

  • Contact information including email address and phone number

  • Emergency contact details

  • Demographic information such as postcode

  • Payment information necessary for events or website purchases

  • Medical information if this is essential for allergies or other medical conditions which we need to be made aware of before you join our events

  • Confidential and personal medical information which you chose to disclose to us as part of our initial questionnaire enquiries so that we can tailor our programs to best meet your needs, including any periodic reviews for the same purpose

  • Other information relevant to enquiries made through our site

 

We will collect and use your personal data for the following purposes (our “lawful basis”), to:

 

  • Process enquiries you make with us

  • Process any bookings for our events 

  • Process any order(s) you place with us 

  • Process your personal profile information so that we can recommend a program of activities for you

  • To meet our legal responsibilities

  • If you have agreed to sign up to our newsletters, to keep you up to date with our products, courses and events

  • So that we are able to make our marketing more relevant to you and your interests

  • To improve our overall services

 

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • In case we need to get in touch with you about events or bookings;

  • To understand what you would like to gain from using our services, and how we may best provide you with a personally tailored outdoor program;

  • In case we need to have an emergency contact on file for events;

  • To maintain our bookings database;

  • Internal record keeping;

  • To improve our services;

  • Where you have given your express permission, we may use your details to send you information related to our services/products through a mailing list system. This is done in accordance with the regulations named above. 

  • To administer our website for internal operations, including troubleshooting, data analysis, testing or research.

  • To ensure the effective operation of software and IT services used by us (including disaster recovery).

  • For other reasons with your consent.

 

When you visit our ticket shop, we, or third parties on our behalf, automatically collect and store information about your device and your activities. 

 

This information may include:

  • ​your computer or other device’s unique ID number;
  • technical information about your device such as type of device, web browser or operating system; 

  • your preferences and settings such as time zone and language; and 

  • statistical data about your browsing actions and patterns. 

 

We collect this information using cookies in accordance with the Cookie section of this policy and we use the information we collect on an anonymous basis to improve our ticket shop, our events and the services we provide, and for analytical and research purposes.

How we use your personal data

  • Where we need to perform the contract we are about to enter into or have entered into with you.

  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. 

  • Where we need to comply with a legal or regulatory obligation.

  • We will use your personal data in order to comply with our contractual obligation to supply to you the tickets to an event that you have booked, including to contact you with any information relating to the event, to deliver the event to you in accordance with any requests you make and that we agree to, and to deal with any questions, comments or complaints you have in relation to the event.

 

Marketing communications

If you have chosen to receive our exciting marketing communications you consent to the processing of your data to send you such communications, which may include newsletters, blog posts, surveys and information about new events. We retain a record of your consent.

 

You can opt out of receiving marketing communications (we will be sad to see you go) by contacting us at info@mygreenprescription.com or clicking unsubscribe from a marketing email. 

 

If you unsubscribe to marketing communications, it may take up to 5 business days for your new preferences to take effect.  

 

We will therefore retain your personal data in our records for marketing purposes until you notify us that you no longer wish to receive marketing emails from us.

 

Why do we collect your personal data?

We collect, use and also may disclose your personal data for a number of reasons, including:

  • to ensure that we can respond to any order enquiries or any queries and contact you if required or you request us to do so.

  • for storing your details (and updating them when necessary) on our database, so that we can contact you in relation to any query you have asked us to answer.

  • for any other lawful purpose.

 

We will only use your personal data for the purposes for which we collected it, unless we consider that we need to use it for another reason and provided that reason is compatible with the original purpose.  

 

If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which permits us to do so.

 

We collect, process, store and use personal data when you book a ticket to an event including your name and email address together with payment information. 

 

We may also collect personal data that you give to us about other people if you register them to attend an event. 

 

You agree that you have notified any other person whose personal data that you provide to us of this Policy and, where necessary, obtained their consent so that we can lawfully process their personal data in accordance with this Policy.

 

All personal data that you provide to us must be true, complete and accurate.   If you provide us with inaccurate or false data, and we suspect or identify fraud, we will record this and may need to report it to the appropriate Authority in line with our legal obligations.

 

You do not need to provide us with any personal data to view our event ticket shop. However, we may still collect the information set under the Data we automatically collect section of this policy, and marketing communications in accordance with the Marketing Communications section of this policy.

 

When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.


Security and Retention of Data

 

We are committed to ensuring that your information is secure. 

 

We will not hold your personal data for any longer than is reasonable. Further, we have taken reasonable steps to protect your information against unauthorised access and against unlawful processing, accidental loss, damage and destruction. Nevertheless, any personal data submitted by you is at your own risk.

 

If you register with us, we shall retain your personal data until you close your account.

 

If you receive marketing communications from us, we shall retain your personal data until you opt out of receiving such communications.

 

If you have otherwise booked a ticket with us or contacted us with a question or comment, we shall retain your personal data for 6 months following such contact to respond to any further queries you might have.

 

Sharing Information with Third Parties

 

We will not transfer your personal details to any third party for the purpose of direct marketing without your permission. We use certain third party service providers who may have access to your personal data so that they can provide services to us. When this occurs, we have a data protection compliant contract in place with these third parties. 

 

We may share your personal data with any service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, event ticketing providers, email communication providers, IT service providers, accountants, auditors and lawyers.

 

Under certain circumstances we may have to disclose your personal data under applicable laws and/or regulations, for example, as part of anti-money laundering processes or protect a third party’s rights, property, or safety.

 

We may also share your personal data in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

 

We may also use your personal data for our legitimate interests, including dealing with any customer services you require, enforcing the terms of any other agreement between us, for regulatory and legal purposes (for example anti-money laundering), for audit purposes and to contact you about changes to this policy.

 

If you provided your details through our website then our third party service providers; www.wix.com who host our website and Astrid Brisson www.astridbrisson.com who manages our web design may have access to your details.   

 

Some or all of your personal data may be stored or transferred outside of the European Union (the EU) for any reason, including for example, if our email server is located in a country outside the EU or if any of our service providers or their servers are based outside of the EU. 

 

We shall only transfer your personal data to organisations that have provided adequate safeguards in respect of your personal data.

 

Use of Cookies

 

This website uses cookies to better understand the users’ experience while visiting the website. Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website.

 

Our ticket shop uses cookies so that we can recognise you when you return and personalise your settings and preferences. 

 

Most browsers are initially set up to accept cookies. You can change your browser settings either to notify you when you have received a cookie, or to refuse to accept cookies. Please note that our event ticket shop may not operate efficiently if you refuse to accept cookies.

 

If you wish to deny the use and saving of cookies from this website onto your computer’s hard drive you should take necessary steps within you web browser’s security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon your first visit.

 

 

Measuring Website Usage (Google Analytics)

 

We use Google Analytics software to collect information about how you use this website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

 

Google Analytics stores information about:

 

  • the pages you visit

  • how long you spend on each page

  • how you got to the site

  • what you click on while you’re visiting the site

 

We don’t collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are. We don’t allow Google to use or share our analytics data.

 

Google Analytics sets the following cookies in accordance with Google’s policies

 

https://policies.google.com/

 

 

Universal Analytics

 

Name/ Purpose/ Expires

_ga

This helps us count how many people visit the site by tracking if you’ve visited before

2 years

_gid

This helps us count how many people visit the site by tracking if you’ve visited before

24 hours

_gat

Used to manage the rate at which page view requests are made

10 minutes

 

Google Analytics

 

Name/ Purpose/ Expires

_utma

Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to the site or to a certain page

2 years

_utmb

This works with _utmc to calculate the average length of time you spend on the site

30 minutes

_utmc

This works with _utmb to calculate when you close your browser

 

When you close your browser

_utmz

This tells us how you reached the site (for example from another website or a search engine)

6 months

 

Downloads & Media Files

 

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available, users are advised to verify their authenticity using third party antivirus software or similar applications.

 

We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party antivirus software or similar applications.

 

External Website Links & Third Parties

 

Our website may contain links to other websites of interest.  

 

Once you have used these links to leave our site, we do not have any control over that other website and we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. 

 

You should exercise caution and look at the appropriate privacy policy applicable to the relevant website being used.

Social Media Usage

 

Whilst we have official profiles on social media platforms, users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. 

 

We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

 

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

 

Your personal information

 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

 

You may request details of personal information which we hold about you under the Data Protection Act 2018. 

 

No fee will be payable unless the request is ‘manifestly unfounded or excessive’ or if we are providing ‘further copies’. 

 

If you would like a copy of the information held on you please email us at:

 

info@mygreenprescription.com

 

SECURITY

We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. 

 

All information you provide to us is stored on secure servers. 

 

Any payment transactions are encrypted using SSL technology.

 

Where we have given, or you have chosen a password, you are responsible for keeping this password confidential.

 

However, you acknowledge that no system can be completely secure and although we take steps to secure your personal data, we do not promise that your personal data will always remain completely secure.

 

GENERAL

If for any reason any part of this Policy is held by a Court of competent jurisdiction to be invalid or unenforceable, such part shall be construed to reflect the intentions of the parties.  All other provisions shall remain in full force and effect.

We may change the terms of this policy from time to time.   Please review this Policy regularly so you are aware of any changes. 

 

If you continue to use our website and associated services including event and/ or merchandise purchases after the time the changes will take effect, you will be deemed to have accepted the changes.

 

This policy is governed by and in accordance with the law of England and Wales.  You agree to submit to the exclusive jurisdiction of the English Courts.

 

 

CONTACT US

 

If you have any queries in relation to this Policy please do not hesitate to write to us at My Green Prescription Limited 71-75 Shelton Street, Covent Garden London, WC2H 9JQ, UK or email us at:

 

 

info@mygreenprescription.com